Our customers' satisfaction is our number one priority.
Return Process: If you would like to initiate a return, please follow these steps:
- Contact our customer support team within 48 hours of receiving the product to request a return. You can reach us through our designated customer support channels, such as email or phone.
- Provide the order details and the reason for the return. We may request additional information or photographs if needed.
- Our customer support team will guide you through the return process.
- Pack the product securely, including all original packaging, tags, and accessories
- Ship the product back to the designated return address provided by our customer support team using a reliable and trackable shipping method.
- The return shipping costs will be the responsibility of the customer, unless the return is due to a product defect or error on our part.
Once we receive the returned product and verify its condition, we will process the refund or exchange based on your preference and the availability of stock. Here are the options available:
- Refund: We will issue a refund to the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
- For instant refunds, you can opt for the wallet.
